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Client support

Request Support

For support, submit a ticket using the form below, email helpdesk@4eos.com, or call (260) 490-7740.

Start a Remote Support Session Call (260) 490-7740
Live U.S.-based support Mon to Fri, 8:00 AM to 5:00 PM ET 24/7 system monitoring
Open a ticket

Need Help Right Now?

Send a support request and our help desk engineers pick it up. The more you tell us up front, the faster we can fix it.

Fastest ways to reach the help desk

Every channel below goes straight to the same engineers. Pick whichever is easiest.

Call the help desk
(260) 490-7740
Fastest for anything urgent
Email
helpdesk@4eos.com
Creates a ticket automatically
Remote session
Start a remote support session
A 4EOS technician connects directly to your computer
Hours
Monday to Friday, 8:00 AM to 5:00 PM ET
CompleteCare monitoring runs 24/7
Emergency
Down completely? Call, do not email.
Outages get priority handling

Request support

Fill this in and it opens a pre-addressed email to our help desk with everything we need to start on your ticket immediately.

Your support email is ready. If your email app did not open automatically, use the button below, or send the details straight to helpdesk@4eos.com. For urgent issues, call (260) 490-7740.
Open your email app Or call (260) 490-7740
What to expect

After You Submit

No black holes. Every request gets a ticket and a human response.

1

Ticket created

Your request lands in our help desk queue the moment you submit it, with all the details you provided attached.

2

Engineer assigned

A U.S.-based help desk engineer picks up your ticket and reaches out if we need anything else to get started.

3

Issue resolved

We work it to resolution and confirm with you before closing the ticket. Critical outages get priority handling.