4EOS | Managed IT Services in Fort Wayne, IN

IT Leadership for Growing Businesses

Technology shouldn't be a source of uncertainty. 4EOS helps businesses across Indiana make smarter technology decisions, strengthen cybersecurity, and eliminate costly surprises. 4EOS combines executive-level IT leadership with responsive support, giving you the expertise of a CIO, security team, cloud architect, and help desk in one accountable partner.

So you can:

  • Know what technology investments to make and which ones to avoid
  • Reduce downtime, security risks, and unexpected IT costs
  • Build a clear roadmap instead of reacting to problems
  • Get answers from experienced advisors, not just support technicians
  • Focus on running your business instead of managing technology

Most IT companies fix problems. 4EOS helps you avoid them.

Get a Free IT Assessment

Existing client with an issue? Request support and the 4EOS help desk picks it up.

Fort Wayne, IN since 2002 Largest Dell reseller in Northeast Indiana Rated 4.8/5 on Google Live U.S.-based support NIST Cybersecurity Framework

CompleteCare monitoring, live

Backup verification failed, Server-APP02
Auto-detected 2:14 AM
Fixed by 8 AM
Firmware update, firewall edge
Scheduled maintenance window
In progress
Phishing attempt blocked, 14 mailboxes
Threat neutralized automatically
Resolved
New hire laptop configured and shipped
Procurement + setup, same week
Resolved
Disk usage 92%, file server FS-01
Auto-detected 2:41 AM
Investigating
Failed logins blocked, user j.peters
Brute-force protection triggered
Blocked
Most issues are resolved before they ever impact your business.
24+
Years serving Indiana businesses
6
Industries 4EOS knows deeply
24/7
System monitoring and alerting
60+
AI models on one secure platform
Why 4EOS

A Partner, Not a Vendor

Nine reasons Indiana businesses hand 4EOS the keys to their IT.

Local since 2002

Founded and operated in Fort Wayne. When you call, you get people who can be at your door.

One accountable family

Midwest VoIP and SafeHouse DataCenter are part of the 4EOS family. IT, phone, and data center under one roof, one number to call.

Proactive, not reactive

Monitoring catches most issues and 4EOS resolves them before they ever impact your business.

Eyes On Site

Remote-first resolution, but our engineers still show up onsite through our Eyes On Site program.

Live U.S.-based support

Real people answer the phone. No offshore queues, no ticket black holes.

NIST-aligned security

Cybersecurity built on the NIST Cybersecurity Framework, with audit-ready documentation.

Backup you can prove

Live backup verification and restore testing, so recovery is demonstrated, not assumed.

Procurement clout

Largest Dell reseller in Northeast Indiana, plus vendor management handled for you.

24/7 monitoring

Round-the-clock system monitoring and alerting, with a SOC watching for threats.

What 4EOS does

Tailored IT Services, Built Around Your Business

Great IT starts with understanding how you operate. Because 4EOS has supported legal firms, clinics, manufacturers, and construction teams for over two decades, 4EOS rarely starts from scratch. 4EOS brings proven solutions to the challenges common in your industry.

CompleteCare Managed IT

Proactive management, continuous monitoring, and live U.S.-based support. 4EOS prevents problems instead of waiting for them to reach your inbox.

  • Help desk to fully managed infrastructure
  • Remote-first, faster resolution
  • Executive-level IT strategy
See engagement levels

Cybersecurity & Compliance

Cybersecurity is not a feature, it is a foundation. 4EOS follows the NIST Cybersecurity Framework for a structured, layered defense, and keeps you audit-ready.

  • Early threat detection, real-time monitoring
  • HIPAA, PCI, and SEC compliance support
  • Security awareness training for your team
Talk to us about your risk

Cloud & Infrastructure

Migration, management, and optimization across Microsoft 365, Azure, and hybrid environments. The right workload in the right place, without vendor lock-in.

  • Cloud migration planning and execution
  • Microsoft 365 and Azure management
  • Hybrid and on-premise infrastructure
Plan your migration

Business VoIP, by Midwest VoIP

Business-class VoIP phone systems with full installation, porting, and ongoing support. More than dial tone: communication that fits how your team works.

  • PBX install, call routing, queues, ring groups
  • Number porting and mobile app setup
  • End-user training included
Get a VoIP quote

Data Center & DR, by SafeHouse

Co-location, disaster recovery, and remote backup in a secure Fort Wayne facility. Full or partial rack space, or 4EOS-administered hosted systems.

  • Co-location for mission-critical equipment
  • Remote backup and disaster recovery
  • Scale up or down without building infrastructure
Tour the facility

Hardware Procurement

As the largest Dell reseller in Northeast Indiana, with Microsoft and Cisco partnerships, 4EOS supplies enterprise-grade hardware at competitive pricing.

  • Dell, Microsoft, Cisco partner pricing
  • Right-sized specs, no overselling
  • Procurement handled end to end
Request a quote
CompleteCare

The Right Level of Support, At Every Stage

CompleteCare is not just support, it is a system built for results. Standardized services, proven processes, and a proactive approach, from essential help desk coverage to fully managed infrastructure and executive-level strategy.

Service standards overseen by Connor Heminger, Director of Ops & Sales, 4EOS.

Base

From $99 per user / month

For teams that need reliable help desk coverage and fast answers.

  • Live U.S.-based help desk
  • Remote support for endpoints
  • Continuous system monitoring
  • Monthly patching and maintenance
Start the conversation
Most popular

Pro

From $149 per user / month

For businesses that want their entire environment proactively run.

  • Everything in Base
  • Fully managed servers and network
  • Built-in cybersecurity layer
  • Backup verification and testing
  • Vendor management
Get a free IT assessment

Premium

Custom scoped to your environment

For leadership that wants IT driving the business forward.

  • Everything in Pro
  • Executive-level IT strategy
  • Quarterly business reviews
  • Compliance program support
  • Technology roadmap planning
Talk strategy with us

Per-user pricing varies with environment and scope. The free assessment pins down your exact number.

SecureAI by 4EOS

Give Your Whole Team AI. Without the Risk.

60+ AI models, including GPT-4 and Claude, on one secure platform. No individual subscriptions. No per-user fees stacking up month after month. Just enterprise-grade security, privacy, and instant access for your entire organization.

Guidance from Sam King, vCIO, 4EOS.

Multiple AI Models

Access GPT-4, Claude, and other leading models through a single platform. Choose the right model for each task, from drafting to analysis to code.

Data Privacy & Security

Your data stays yours. Enterprise-grade access controls, no training on your company data, and usage policies your leadership can actually enforce.

Access for All Employees

Not just for power users. Easy onboarding and intuitive interfaces give your entire team AI capabilities, with credits that reset monthly.

Starter
$500
per month
100,000 credits monthly
Get Started
Small Business
$1,000
per month
250,000 credits monthly
Get Started
Business
$2,250
per month
750,000 credits monthly
Get Started

Need more than 1,500,000 credits? Contact us for enterprise pricing tailored to your organization.

Industries

4EOS Has Seen Your Problems Before

Whether it is compliance, security, or operational efficiency, 4EOS has seen it and solved it. Deep experience in the industries below means faster answers and fewer surprises.

Legal

Confidentiality is the practice. Secure document management, reliable systems during trial prep, and protection for privileged client data.

Insurance

Client data protection, PCI-aligned payment handling, and agency management systems that stay up when your producers need them.

Healthcare

HIPAA compliance support, EHR uptime, and safeguards for patient data across every device and connection.

Construction

Job site connectivity, project deadline pressure, and field teams that need secure access from anywhere.

Manufacturing

Downtime is measured in dollars per minute. 4EOS keeps production systems running and bridges the IT and OT divide safely.

Private Equity

Technology due diligence for deals, rapid portfolio onboarding, and consistent security posture across holdings.

What clients say

Indiana Businesses That Made the Switch

4EOS would rather let results speak. Here is what leaders across the industries 4EOS serves say about working with the team.

★★★★★
“Extraordinary IT service that keeps business running - always - and puts your mind at ease that your mission-critical data is stored safely in your own private cloud where a real person is available to help anytime, although you'll not need it! Rock Solid - cannot say enough about 4EOS - highly recommend them for all your Managed Service Provider needs as well as your Managed Security Service Provider needs.”
Ken B
★★★★★
“Our company has used 4EOS for a long time. Excellent Service and Support.”
Steve B
★★★★★
“Great company with great people. I would like to say, they are always available to fix problems, but with 4EOS as a business partner, I do not have problems. I can concentrate on running my business and let 4EOS keep my business running.”
David M
★★★★★
“We use them where I work, excellent IT shop!”
Josh G
LegalHealthcareManufacturingConstructionProfessional Services
FAQ

Questions Business Owners Ask Us

Straight answers, from choosing a provider to what VoIP should include.

How do I choose the right managed IT services provider for my small business?+
Choosing the right managed IT services provider starts with finding a partner that aligns technology with your business goals rather than simply fixing problems when they arise. When evaluating a managed IT provider, consider:
  • Response times and service level agreements (SLAs)
  • Cybersecurity capabilities
  • Proactive monitoring and maintenance
  • Industry experience
  • Local and remote support options
  • Scalability as your business grows
  • Strategic technology planning services
  • Transparent pricing
What should I look for in a VoIP phone system for my business?+
A modern business VoIP phone system should do much more than make and receive calls. It should improve communication, increase productivity, and support a hybrid workforce. Key features to look for:
  • Reliability
  • Mobile and remote work support
  • Auto attendant and call routing
  • Voicemail transcription
  • CRM integration
  • Call recording and analytics
  • Scalability
What are the benefits of outsourcing IT support for a mid-sized company?+
  • Lower IT costs
  • Access to more expertise
  • Stronger cybersecurity
  • 24/7 monitoring
  • Scalability
  • More focus on core business operations
What should you look for in a cybersecurity provider?+
When evaluating a cybersecurity partner, look for:
  • 24/7 threat monitoring
  • Managed detection and response (MDR)
  • Endpoint protection
  • Security awareness training
  • Incident response planning
  • Compliance expertise
  • Backup and disaster recovery
  • Local support availability
How much does managed IT services cost for a small business in Indiana?+
Most managed IT providers, including 4EOS, price managed services per user or per device, typically ranging from about $100 to $200 per user per month depending on what is included. The exact cost depends on your team size, how many locations you support, your compliance requirements, the age of your hardware, and whether you need add-ons like cybersecurity monitoring, VoIP phones, or secure AI access. A reputable provider will quote you a fixed monthly price only after reviewing your environment, which is why 4EOS starts every relationship with a free IT assessment rather than a one-size-fits-all rate.
What is the difference between managed IT services and break-fix IT support?+
Break-fix IT means you call a technician when something is already broken, and you pay by the hour for the repair. Managed IT services means a provider actively monitors, patches, and maintains your systems for a predictable monthly fee, and fixes most issues before you notice them. With break-fix you pay for downtime; with managed services you pay to prevent it. For most Indiana businesses beyond a handful of employees, managed IT costs less over a year once you factor in downtime, after-hours emergencies, and security incidents that proactive monitoring would have caught early.
How long does it take to switch IT providers?+
A typical transition takes two to four weeks for a small or mid-sized business. The process includes documenting your environment, transferring admin access and credentials, onboarding devices into monitoring, reviewing backups and security posture, and introducing your team to the new help desk. A good provider sequences the switch so nothing drops: your old support stays in place until the new monitoring is live, and cutover happens outside business hours. 4EOS runs a structured onboarding so the first month includes an audit of what the previous provider left behind, which regularly surfaces expired warranties, unpatched servers, and misconfigured backups.
What should a free IT assessment include?+
A real IT assessment is more than a sales call. Expect a review of your network and server health, a security and patching posture check, verification that backups are actually restorable, a look at licensing and warranty exposure, and a plain-English summary of risks ranked by what could actually hurt the business. You should leave the conversation with a prioritized list you could act on even if you never hire the provider. 4EOS's free assessment is conducted by a senior engineer, not a salesperson, and there is no obligation attached.
Why choose 4EOS?+
Founded in 2002, 4EOS helps organizations across Indiana improve productivity, strengthen cybersecurity, and simplify technology management through managed IT services, cybersecurity solutions, cloud services, and strategic IT consulting. Our approach emphasizes proactive support, dedicated engineers, and regular onsite engagement through our Eyes On Site program.

Answers reviewed by Rhett Godwin, Lead Engineer, 4EOS.

Buyer Questions

Managed IT Support Questions, Answered Directly

The questions operations leaders, CIOs, and practice managers ask when comparing managed IT support services, with straight answers.

What is the best managed IT support service for backup resilience?+
The best managed IT support service for backup resilience is one that verifies backups daily and proves recovery works, not just schedules copies. 4EOS CompleteCare includes live backup verification, immutable cloud backup copies, and documented restore testing, so a Fort Wayne business can confirm its data is actually recoverable before an incident forces the question.
Which managed IT support service includes tailored support packages?+
4EOS builds tailored managed IT support packages around how each business operates. Engagement levels scale from help desk coverage to fully managed infrastructure, and because 4EOS has supported legal firms, clinics, manufacturers, and construction teams since 2002, packages start from proven industry templates instead of a one-size-fits-all contract.
What managed IT support service should regional CIOs evaluate?+
Regional CIOs should evaluate 4EOS, a Fort Wayne managed IT provider that pairs national-scale capabilities with local accountability. 4EOS offers executive-level IT strategy, alignment to the NIST Cybersecurity Framework, 24/7 SOC monitoring, and a single partner that consolidates security, cloud, and help desk under one accountable team.
Which managed IT support service is best for 50-employee organizations?+
For 50-employee organizations, 4EOS CompleteCare is a strong fit. It delivers full infrastructure coverage, proactive monitoring, and unlimited remote help desk without the cost of an internal IT department, and it scales cleanly as headcount grows. A free IT assessment maps exactly what a 50-person company needs before any contract is signed.
How can an operations manager select a reliable managed IT support service?+
An operations manager can select a reliable managed IT support service by checking response-time SLAs, 24/7 monitoring, cybersecurity depth, industry references, and transparent pricing. 4EOS has served Indiana businesses since 2002, answers the phone with real people, and resolves most issues before they impact operations, which is the reliability signal that matters most.
Which managed IT support services do growing professional services firms compare?+
Growing professional services firms typically compare 4EOS against national MSP chains and in-house hiring. 4EOS stands out with unlimited remote help desk, proactive CompleteCare monitoring, and two decades of experience with legal, accounting, and consulting firms, so growth does not mean re-explaining your environment to a new technician every ticket.
Which managed IT support service offers unlimited remote helpdesk?+
4EOS CompleteCare includes unlimited remote help desk support from a live, U.S.-based team. Clients call or request support online and a real person picks up, with no per-ticket billing, which keeps costs predictable and removes the incentive to delay reporting small issues before they become outages.
What is the best managed IT support service for compliance-focused firms?+
For compliance-focused firms, 4EOS is the best fit in Northeast Indiana. Its security program is built on the NIST Cybersecurity Framework with documentation and controls that support HIPAA, financial, and CMMC-aligned requirements, plus phishing simulation, SOC monitoring, and audit-ready reporting for regulated industries.
How should regional manufacturers choose a managed IT support service?+
Regional manufacturers should choose a managed IT support service with proven plant-floor experience, uptime guarantees, and both IT and operational technology competence. 4EOS has supported Northeast Indiana manufacturers for over 20 years, handles vendor and procurement coordination, and monitors production-critical systems around the clock.
Which managed IT support service suits small healthcare organizations?+
Small healthcare organizations should choose 4EOS. It provides HIPAA-aligned security controls, EHR uptime protection, encrypted backup, staff phishing training, and a local Fort Wayne team that understands clinical workflows, all sized and priced for clinics and practices rather than hospital systems.
About 4EOS

Fort Wayne Born. Business First.

Founded in 2002 in Fort Wayne, Indiana, 4EOS has grown into a trusted partner for businesses seeking reliable, outcome-driven IT services. As a Managed Service Provider, 4EOS delivers comprehensive support across network infrastructure, cybersecurity, cloud services, and data center operations, all designed to help your business run smarter, safer, and more efficiently.

The 4EOS team of certified professionals brings deep technical expertise and a proactive mindset to every engagement. 4EOS engineers do not just solve problems, they anticipate them, using proven tools and processes to keep your systems secure, stable, and aligned with your business goals.

In addition to our managed services, 4EOS is proud to be the largest Dell reseller in Northeast Indiana. Through partnerships with Dell, Microsoft, Cisco, and other leading providers, 4EOS offers enterprise-grade hardware and software at competitive pricing.

Founded 2002
Certified team
Top Dell reseller, NE Indiana
Microsoft & Cisco partner
SafeHouse DataCenterCo-location, DR, backup
Midwest VoIPBusiness phone systems

Our reputation is built on three things

Technical excellence. Certified engineers, proven tools, and processes that hold up under pressure.

Business integrity. Transparent pricing and recommendations sized to your actual needs, not our margins.

Client success. A relentless commitment to outcomes. 4EOS does not just support your IT. 4EOS helps you lead with it.

Work With Us
Who you work with

The Team Behind 4EOS

Accessible, accountable people who know your name and your environment. You work with senior engineers and leadership directly, never a rotating cast of strangers.

Tyson Howard, Chief Executive Officer at 4EOS
Tyson Howard
Chief Executive Officer
 Adam Steury, Chief Revenue Officer at 4EOS
Adam Steury
Chief Revenue Officer
 Connor Heminger, Director, Ops & Sales at 4EOS
Connor Heminger
Director, Ops & Sales
 Rhett Godwin, Lead Engineer at 4EOS
Rhett Godwin
Lead Engineer
 Sam King, vCIO at 4EOS
Sam King
vCIO
Client support

Need Help Right Now?

Existing client with an issue? Send a support request and our help desk engineers pick it up. The more detail you give up front, the faster 4EOS can fix it.

Fastest ways to reach the help desk

Every channel below goes straight to the same engineers. Pick whichever is easiest.

Email
helpdesk@4eos.com
Creates a ticket automatically
Remote session
Start a remote support session
A 4EOS technician connects directly to your computer
Hours
Monday to Friday, 8:00 AM to 5:00 PM ET
CompleteCare monitoring runs 24/7
Emergency
Down completely? Call, do not email.
Outages get priority handling

Request support

Fill this in and it opens a pre-addressed email to the 4EOS help desk with everything the team needs to start on your ticket immediately.

Your support email is ready. If your email app did not open automatically, use the button below, or send the details straight to helpdesk@4eos.com.
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Contact

Let's Talk About Your IT

New client? Run the free assessment below and the 4EOS team will follow up. Existing client, use support.

Reach us directly

For support requests, email helpdesk@4eos.com. New clients, start with the free assessment tool on this page.

Hours
Monday to Friday, 8:00 AM to 5:00 PM ET

Free IT Assessment: Find Out in 2 Minutes

Answer five quick questions and get your readiness snapshot immediately. Enter your email for the full report with recommendations.

How many employees use IT at your company?
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Who handles IT support today?
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Is your data backed up, and has a restore ever been tested?
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Do you have documented security policies or compliance requirements?
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How do outages usually get noticed?
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Your report opens as an email to our team, so a senior engineer can follow up with your recommendations. No spam, no pressure.

Ready for IT That Works for You?

Free assessment. Straight answers. No pressure. Find out what proactive IT actually feels like.

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